Managing Your Credit Card

Update Credit card info in my account or on an order

You can update your credit card information in your online account at any time. You can also update your credit card information on all your pre-orders up to 5 days before the order ships from our warehouse.

Sign into your online account here and then select the ‘Update Credit Card’ button in your My Profile area. Update your credit card information and then select the ‘Update Card’ button to proceed to the next screen. This screen will show any standing pre-orders that can be updated with your new credit card information. (If you do not have any pre-orders, then the next screen will just confirm that you have updated your information.) Select the checkbox next to the order you wish to change and click the ‘Update’ button.

Customers can alter information on their pre-orders up to 5 days prior to the item leaving our warehouse.

If the pre-order or in-stock item order that you wish to update displays a message ‘Item shipping soon. Order can not be updated. Please contact us’, then your order is currently processing and you will need to contact Customer Service as soon as possible by phone at 1-855-SIDESHOW from within the USA and (805) 214-2157 international. You can also contact us by e-mail, however this may delay the credit card update of your order, possibly causing it to be canceled.

Please note: For Fraud Protection purposes, the credit card registered in the user account must belong to the user account holder. If you need to use a 2nd party credit card and also a second party billing / shipping address, we suggest that you have the second party create their own online user account and order the product for you.


Delete/Remove Credit Card from online account

When you create an online account, you will need to initially enter your credit card information. However, you can remove this information from your account when you place an order with us. If you do not want to enter your credit card information, then click here for alternate ordering methods.

Help Desk - Delete CC

There is a Delete Credit Card option in the ‘Payment Method’ portion of the checkout page. Select the check box prior to submitting your order and once the order is submitted the system will remove your credit card information from your online account.

Please note that by selecting this option, you will be required to enter your payment information prior to each order and then re-select the Delete Credit Card option prior to submitting each order. This option may also interfere with our streamlined check out by delaying the check out process causing you to miss the opportunity to order the special item or even keep you from completing the order entirely.

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