Purchasing An Item From An Outside Seller

Occasionally, we receive complaints with regards to an outside vendor’s misrepresentation of product availability, edition sizes, delivery expectations, and false implications of partnerships with Sideshow. Sideshow's 30 Day Exchange/Return Policy does not apply to collectibles purchased via third-party or unauthorized sellers. However, it is still important to us that your purchasing experience is as informed and fair as possible.

If you are purchasing an item from an unofficial seller or online auction, here are some recommendations for how you can better ensure the safety and security of your purchase:

• Request pictures of the item out of the box, including pictures of the base and the edition number.
• Do not buy mint-in-box/never-opened collectibles. Always request the seller open the product and check for damages prior to shipping it.
• Ensure the seller has their own return policy before making a purchase.
• Offer to pay for shipping insurance on your item as it may accrue damage while in transit.

Please note, if you're purchasing from a brick-and-mortar store, each location may have its own unique return policy. If they are an official Sideshow retailer, they should have a wholesale representative that can assist them with any items that arrive with issues or flaws.

To locate an official Sideshow retailer near you, please use our store locator at www.sideshow.com/store-locator.