We have specific procedures in place to assist you with the easy return and exchange of an item. Refusing a package will only lengthen the amount of time it will take to bring you a satisfactory resolution, and create further problems for you.
Packages Returned By The Carrier
If Your Package Arrives Damaged
Even if the package arrives damaged, please accept it and contact us immediately! We may be able to assist you with a quick resolution without the need to return the damaged item to our warehouse.
If You Changed Your Mind
Even if you no longer want the item, lease accept the package and contact us through the proper channels for assistance in returning it. We also recommend that you open and fully inspect your delivery, prior to requesting your return, to ensure that there is no damage for which you might be held responsible. If there is damage, you can report that when you request your return.
For International Customers
Customers are responsible for paying these fees directly to the carrier. We strongly suggest that you contact your local customs office to verify the duty rate prior to making your purchase so that you have no problem paying these fees.
Any items that are abandoned by the carrier and not returned to Sideshow will be considered lost and no refund will be issued. Please know that any international purchases that are refused/abandoned could result in permanent account closure.