Refused Packages

Package Refusals

Sideshow does NOT recommend refusing the delivery of purchased goods under any circumstances (that applies to any company, but especially when it comes to us)!

We have specific procedures in place to assist you with the easy return and exchange of an item. Refusing a package will only lengthen the amount of time it will take to bring you a satisfactory resolution, and create further problems for you.

Refused packages will not be eligible to receive an exchange for a new product, so if you actually want the item then don't refuse it! Once the original shipment is returned to our warehouse, we will automatically process a refund for its purchase price, less the return shipping costs, international return fees, and applicable taxes.

Packages Returned By The Carrier

Packages that are returned to Sideshow by a shipping carrier due to an incorrect or incomplete shipping address will not be re-shipped to the collector. They will be checked into our warehouse and a refund will be issued less the return shipping costs, international return fees, and applicable taxes.

Items returned to us may be put back into our inventory to be offered to other collectors interested in that specific item.

If Your Package Arrives Damaged

Even if the package arrives damaged, please accept it and contact us immediately! We may be able to assist you with a quick resolution without the need to return the damaged item to our warehouse.

If You Changed Your Mind

Even if you no longer want the item, lease accept the package and contact us through the proper channels for assistance in returning it. We also recommend that you open and fully inspect your delivery, prior to requesting your return, to ensure that there is no damage for which you might be held responsible. If there is damage, you can report that when you request your return.

For International Customers

Any item that is shipped internationally from Sideshow will cost additional customs import fees and taxes for that are assessed upon delivery. The taxman comes for all of us, no matter where we live!

Customers are responsible for paying these fees directly to the carrier. We strongly suggest that you contact your local customs office to verify the duty rate prior to making your purchase so that you have no problem paying these fees.

These fees - whatever the assessment rate may be - are not a valid reason for refusing or returning a package and will not be covered by Sideshow’s Return and Exchange Warranty. In addition, any international deliveries that are refused will have those fees and taxes deducted from the refund due upon the item’s return. 

Any items that are abandoned by the carrier and not returned to Sideshow will be considered lost and no refund will be issued. Please know that any international purchases that are refused/abandoned could result in permanent account closure.
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