Order Delays & Intent To Keep Order

While Sideshow's intention is to share the most accurate and up-to-date information we have with regard to pre-order items, expected arrival dates are subject to change. Delays, while unfortunate, do happen on occasion.

Sideshow has implemented some changes in how we respond to product delays. If a pre-order item experiences a delay, collectors must express their intent to keep the order open, otherwise, we are required to cancel the order approximately 30 days following the delay.

To make this process as streamlined as possible for our collectors, we'd made some modifications to the checkout process and order details section of your online Sideshow account.

Placing A New Order At Checkout

On the final review screen at checkout, you may notice a new checkbox located above the Place Your Order button. Checking this box registers your intent to keep the order open in the event of a delay.

You will still receive an email notification to let you know when an item has experienced a delay, however, you will not need to take any action to let us know you wish to protect your order from cancelation so long as you check this box at the time of checkout. Confirmation is only required once per order.

With that said, if you choose to cancel your order through your online account for any reason after it has been delayed, you will receive a full refund, including any deposits processed to reserve the product.