# default > default knowledge base – help articles and documentation. ## Account & Profile - [Adding a Personal Customs Code To Your Shipping Address](https://help.sideshow.com/en_us/adding-a-personal-customs-H1Ph7_V_Gx.md): Adding a Personal Customs Code To Your Shipping Address In compliance with customs regulations Sideshow is requiring that all accounts in regions wh - [Forgot Password or Email Address?](https://help.sideshow.com/en_us/forgot-password-or-email-address-HkLxIO4dfl.md): Forgot Password or Email Address Forget your password We got you covered Visit the Forgot Password page HERE and enter the email you used t - [Guidelines for Posting on Sideshow Websites](https://help.sideshow.com/en_us/guidelines-for-posting-on-sideshow-websites-ByevuEdGg.md): Guidelines for Posting on Sideshow Websites We offer readers the ability to post commentsreviews on our news and product pages Your posting is anonymous - [Newsletter Subscription](https://help.sideshow.com/en_us/newsletter-subscription-Sk0cu_V_Me.md): Guidelines for Posting on Sideshow Websites - [Postal Mailers and Direct Mail](https://help.sideshow.com/en_us/postal-mailers-and-direct-mail-r1BhtOEuGl.md): Sideshow may collect your email address via cookies and pixels on the Website through the use of trusted third party partners These partners may combine your e - [Reasons for Account Closure](https://help.sideshow.com/en_us/reasons-for-account-closure-r15oqOEdfl.md): Reasons for Account Closure It always bums us out to close an account but heres some of the top reasons were forced to do so A secondparty cre - [RSVP System & SMS Notifications](https://help.sideshow.com/en_us/rsvp-system-sms-notifications-SJZBh_4uzg.md): RSVP System SMS Notifications What is Sideshow RSVP The Sideshow RSVP system allows Sideshow account holders the opportunity - [User Account Registration Rules](https://help.sideshow.com/en_us/user-account-registration-rules-B1wpR_4_Gx.md): User Account Registration Rules 1 Only one account per household billing address IP address is allowed 2 Once the account has been established - [Managing Addresses](https://help.sideshow.com/en_us/managing-addresses-SJimApEOMe.md): Managing Addresses You can update your shipping address information in your online account at any time You can update an address up to 5 days befor ## Billing & Payments - [Accepted Payment Methods](https://help.sideshow.com/en_us/accepted-payment-methods-BkLaxK4dMe.md): Sideshow only accepts MasterCard Visa Discover American Express PayPal Google Pay and Apple Pay All credit card transactions are completed in the col - [Selecting USD as Your Preferred Currency](https://help.sideshow.com/en_us/selecting-usd-as-your-preferred-currency-H1AsZKEOfl.md): Selecting USD as Your Preferred Currency As of January 15 th 2018 all payments will process in the collectors local currency by default - [Chargeback Disputes and PayPal Claims](https://help.sideshow.com/en_us/chargeback-disputes-and-paypal-claims-BJV8GF4uzx.md): Chargeback Disputes and PayPal Claims Chargeback Disputes and PayPal Claims In general we STRONGLY recommend contacting our Customer Support team ra - [Flexible Payment Plan Terms and Conditions](https://help.sideshow.com/en_us/flexible-payment-plan-terms-and-conditions-BJTQXt4uMe.md): Flexible Payment Plan Terms and Conditions The flexible payment plan option is a great opportunity for collectors to purchase items and pay using a monthl - [Flexible Payment Plans](https://help.sideshow.com/en_us/flexible-payment-plans-H1k6hYNuzl.md): Flexible Payment Plans What is a flexible payment plan Flexible payment plans allow you to pay for an item in monthly install - [GoInterpay (Reach), Conversion Rates, and Preferred Currency](https://help.sideshow.com/en_us/gointerpay-reach-conversion-rates-and-preferred-currency-HJm015V_Ge.md): GoInterpay Reach Conversion Rates and Preferred Currency Sideshow has partnered with Reach US to offer collectors an improved purchasing experience wi - [How do I Check my Gift Card Balance?](https://help.sideshow.com/en_us/how-do-i-check-my-gift-card-balance-HJkFbcN_Ge.md): How do I Check my Gift Card Balance Checking your gift card balance is easy Make sure you are logged into your online account - [Making A Flex Payment Early](https://help.sideshow.com/en_us/making-a-flex-payment-early-ry28WsVuGl.md): Making A Flex Payment Early Here at Sideshow we offer a way for collectors who have orders on Flexible Payment Plans to make their upcoming payments - [Managing Payment Methods](https://help.sideshow.com/en_us/managing-payment-methods-SJ3gGsV_Ml.md): Managing Payment Methods Adding a Payment Method To add a new payment method 1 Visit wwwsideshowcom 2 Log - [Non-Refundable Deposit & Cancellation Fee Terms](https://help.sideshow.com/en_us/non-refundable-deposit-cancellation-fee-terms-r1VqXoNdMg.md): NonRefundable Deposit Cancellation Fee Terms NonRefundable Deposit NRD What is an NRD You may find that an item yo - [Pay When You Want](https://help.sideshow.com/en_us/pay-when-you-want-r16StiEdMg.md): Pay When You Want Sideshow now offers the ability to apply custom payment amounts toward an order Please note that if an item is not yet in stock - [Pay with Affirm](https://help.sideshow.com/en_us/pay-with-affirm-rkvJio4dze.md): Pay with Affirm Sideshow is pleased to now offer payment via Affirm on many in stock items What is Affirm - [Pay with Klarna](https://help.sideshow.com/en_us/pay-with-klarna-r1cy2sVufg.md): Pay with Klarna Sideshow is pleased to now offer payment via Klarna on many in stock items for international collectors What is Klarna Kl - [Paying an Item in Full](https://help.sideshow.com/en_us/paying-an-item-in-full-SkXinoE_zx.md): Paying an Item in Full Sideshow now offers the ability to pay in full for a preorder item before it comes into stock Please note that if an item i - [Payment Declines](https://help.sideshow.com/en_us/payment-declines-rJIwLnEuGe.md): Payment Declines A payment on my order declined What happens next In Stock Items If you were attempting to purchase an in stoc - [Purchasing a Gift Card](https://help.sideshow.com/en_us/purchasing-a-gift-card-ry2E524uMg.md): Purchasing a Gift Card You have two options for taking delivery of your purchase We can ship a Physical Gift Card to its recipient - [Refunds](https://help.sideshow.com/en_us/refunds-Hkr9ihVOzg.md): Refunds My order is canceled when will I be refunded Please allow 24 hours for the status of the order to update in your Sideshow account You will - [Second Party Payment Methods](https://help.sideshow.com/en_us/second-party-payment-methods-rkGpThEdGl.md): Second Party Payment Methods For Fraud Protection purposes the payment method registered in the user account must belong to the user account holder If y - [Sideshow on eBay](https://help.sideshow.com/en_us/sideshow-on-ebay-ryda1aVuMg.md): Sideshow on eBay Sideshow is now proud to offer an assortment ofinstockcollectibles via our official store on the eBay Marketplace Where can I find - [When Does my Flex Pay Order Charge / Ship?](https://help.sideshow.com/en_us/when-does-my-flex-pay-order-charge-ship-B18iMTN_Gl.md): When Does my Flex Pay Order Charge Ship Your item ships after your last payment Shipping costs and applicable taxes will be added to that last paym - [Tariff Information](https://help.sideshow.com/en_us/tariff-information-S1XmFgFMe.md): With evolving trade policies and tariffs affecting both businesses and customers alike we understand this is a challenging time for many Below you will find i ## Orders & Waitlist - [A list of materials used in Sideshow items](https://help.sideshow.com/en_us/a-list-of-materials-used-in-sideshow-items-r1rzN5E_Gl.md): Sideshow uses a variety of materials in the production of our highend museumquality collectibles Each material serves a specific purpose and is - [Availability (Stock) Status](https://help.sideshow.com/en_us/availability-stock-status-SkqiS5NdGx.md): PREORDER The product is currently in production or the process of being created We generally allow these items to be reserved in advance preordered Th - [COVID-19 Update](https://help.sideshow.com/en_us/covid-19-update-HJoSD5V_Gg.md): With the recent global pandemic declaration by the World Health Organization we all face trying circumstances as communities worldwide alter their lives to rem - [How do I Cancel an Order?](https://help.sideshow.com/en_us/how-do-i-cancel-an-order-ByPKvqV_fg.md): How do I cancel an order To cancel an existing order log in to your account access the order details for the order you wish to cancel and click Ca - [Invitation Only Events and Promotions](https://help.sideshow.com/en_us/invitation-only-events-and-promotions-Hkkzq9VdGl.md): On occasion Sideshow may offer a product as an early purchase opportunity through our invitation only system The qualification for an invitation may v - [Item Back In-Stock](https://help.sideshow.com/en_us/item-back-in-stock-Sk0AsqEdzg.md): Sometimes an item marked sold out on Sideshow might pop back into stockbut dont worry its not a new edition springing up out of nowhere These restocks a - [Limited Time Release Product](https://help.sideshow.com/en_us/limited-time-release-product-S1Zt3q4_Ml.md): What is a Limited Time Release Product A limitedtime release refers to a product that can only be purchased during a specific time window Once the ite - [Waitlist Reservations - How Do I Purchase a Collectible Once a Reservation Converts?](https://help.sideshow.com/en_us/waitlist-reservations-how-do-i-purchase-a-collectible-once-a-reservation-converts-SkTOn2rdze.md): How do I join a waitlist For detailed information on how to go about adding yourself to a Waitlist click here How will I be - [Waitlist Reservations - What is a Waitlist? How do I join?](https://help.sideshow.com/en_us/waitlist-reservations-what-is-a-waitlist-how-do-i-join-r1U0s3BdGl.md): What is a waitlist reservation Waitlistreservations allow collectors to put themselves in a waiting line for an item once its edition has bee - [New to Sideshow? Start Here!](https://help.sideshow.com/en_us/new-to-sideshow-start-here-r1yia2SOMe.md): Wow Sideshow has some really cool stuff Where can I get it shipped to Sideshow ships worldwide Packages go out from our US and international facil - [When Will My Order Ship?](https://help.sideshow.com/en_us/when-will-my-order-ship-BJJGJ6SuMg.md): When will my order ship It depends on the estimated arrival of the collectible We post an estimated arrival date on the product page The product pag - [Order Delays & Intent to Keep Order](https://help.sideshow.com/en_us/order-delays-intent-to-keep-order-ryPUlTHuGe.md): Why was my order delayed Waiting is hard and we know that wait becomes all the more difficult when estimated arrivals shift Were just as di - [Order Status](https://help.sideshow.com/en_us/order-status-SkXiW6Bdfl.md): In the Your Orders section of your user account you will find that each order is assigned a specific Status This article will help you understand the mea - [Product Quantity Policy](https://help.sideshow.com/en_us/product-quantity-policy-r1tQGpBOfl.md): In an effort to assure that our valued and loyal customers have an opportunity to acquire our limited edition products Sideshow has implemented a policy limiti - [Queue It Waiting Rooms](https://help.sideshow.com/en_us/queue-it-waiting-rooms-SkNnM6SdMe.md): 1 What is Sideshows Waiting Room Certain items generate a lot of demand at Sideshowcom like highly limited releases special event sales and more In ord - [Sideshow Seconds](https://help.sideshow.com/en_us/sideshow-seconds-ryRf7pB_zl.md): There are so many aspects of the collectible experience to consider when deciding what to add to your shelf Sideshow works tirelessly to provide toptier statu - [Suggest a Product](https://help.sideshow.com/en_us/suggest-a-product-S1ihXaS_Mx.md): How do I suggest a product Visit sideshowcomsuggest to let us know what youd like to see - [The Child Life-Size Figure](https://help.sideshow.com/en_us/the-child-life-size-figure-HyWf4TBOfx.md): The Child LifeSize Figure Assembly and Display Instructions The Child LifeSize Figure Out of the Box When will the Child LifeSize Figure - [Waitlist Reservation Terms](https://help.sideshow.com/en_us/waitlist-reservation-terms-B1I2HpBOfe.md): Waitlist Reservation Program Terms and Conditions of Participation As a condition to participation in the Sideshow Waitlist Reservation Program all - [What are Exclusive or Collector Editions?](https://help.sideshow.com/en_us/what-are-exclusive-or-collector-editions-BJlEUpBdzl.md): Sideshow is proud to offer Exclusive and Collector editions on its website Please see an explanation of both below Exclusi ## Shipping & Tracking - [International Shipping Policies and Customs Fees](https://help.sideshow.com/en_us/international-shipping-policies-and-customs-fees-rJw946VuGl.md): International Shipping Policies and Customs Fees International Shipping Method Sideshow utilizes whichever carrier will - [Refused Packages](https://help.sideshow.com/en_us/refused-packages-rkRMIaNdGe.md): Refused Packages Package Refusals Sideshow does NOT recommend refusing the delivery of purchased goods under any circumstances that applies to a - [Australia GST](https://help.sideshow.com/en_us/australia-gst-rJHIP6N_zl.md): Australia GST Effective July 1 2018 allgoods shipped direct to consumers will be subject to the 10 GST tax rate regardless of their dollar value GST a - [Country Restrictions](https://help.sideshow.com/en_us/country-restrictions-HJvpwTEOMx.md): Country Restrictions Due to a variety of reasons including licensing restrictions and territory importing issues there are a few countries and territo - [Delivery & Shipping Restrictions](https://help.sideshow.com/en_us/delivery-shipping-restrictions-HJE7OpVdzl.md): Delivery Shipping Restrictions Delivery Restrictions In this age of identity theft Sideshow protects its customers and their financial informa - [DHL On Demand Delivery](https://help.sideshow.com/en_us/dhl-on-demand-delivery-HJajp4_fx.md): DHL On Demand Delivery Sideshow Collectibles is proud to now offer shipping with DHL to our international collectors In addition to prompt transit ti - [Double Boxing](https://help.sideshow.com/en_us/double-boxing-HJlV2aV_Ml.md): Double Boxing Sideshow offers an additional double boxing service for those customers who would like to add extra packaging to select eligible f - [Out the Door in 24!](https://help.sideshow.com/en_us/out-the-door-in-24-ryaleAV_Gg.md): Out the Door in 24 If you place an order for any instock item Monday through Friday before 2pm the Sideshow staff will do their best to have your - [Promotional Free Shipping](https://help.sideshow.com/en_us/promotional-free-shipping-SJWpW0VOfx.md): Promotional Free Shipping Products marked or noted with Free Shipping will be shipped by Sideshow with no freight charge to customers Any additional co - [Selecting Your Carrier](https://help.sideshow.com/en_us/selecting-your-carrier-r1PffAVdGx.md): Selecting Your Carrier Sideshow offers the ability on most items to select from a list of available ship rates and couriers W - [Shipping Descriptions and Time Frames for In Stock Collectibles](https://help.sideshow.com/en_us/shipping-descriptions-and-time-frames-for-in-stock-collectibles-SJb2NCEdGl.md): Shipping Descriptions and Time Frames for In Stock Collectibles So whens your stuff gonna ship Like Veruca Salt we all want it now - ['Signature Required' Policy and Fees](https://help.sideshow.com/en_us/signature-required-policy-and-fees-rJ37PC4dzl.md): Signature Required Policy and Fees Almost all of the items that we sell are limited editions To ensure that our items are delivered and received safely - [Track Your Order!](https://help.sideshow.com/en_us/track-your-order-r1yH_0EOMg.md): Track Your Order When your order ships you will receive an email that contains the tracking number For US and International NonEU customers who d - [U.S. Shipping Cost Info](https://help.sideshow.com/en_us/us-shipping-cost-info-BJwqdAE_fe.md): US Shipping Cost Info The US shipping cost of our items is based on the weight of the item and its shipping carton size Our site refers to - [Will My Order Ship In Time For Christmas?](https://help.sideshow.com/en_us/will-my-order-ship-in-time-for-christmas-Hy6BYR4uzx.md): Will My Order Ship In Time For Christmas Tis the season for sending friends and loved ones your favorite collectibles or gift cards from Sideshow - [When Will My Order Ship?](https://help.sideshow.com/en_us/when-will-my-order-ship-H1LUDaBuze.md): When will my order ship It depends on the estimated arrival of the collectible We post an estimated arrival date on the product page The product pag