My Rewards Total is Incorrect

Our Sideshow Rewards System is fully automated through our online store and within your account. Below are a few reasons your Rewards may be temporarily incorrect.

  • The order was returned for a credit. All points used will be voided
  • The item was won in a contest, thus not qualifying it for rewards points
  • If the order was placed by phone or at a convention, or it begins with a P


If after reading through the above notes, you still need a Rewards points audit, please hit our Support Form and share the below info so we can investigate it!

  • Order number(s) i.e. TC123456 
  • The date the order was placed
  • The date the order was shipped -if applicable
  • Please share the Order Status from your account


We look forward to helping you find any and all earned Rewards points that have gone missing!