Sideshow wants to make sure that our collectors are happy with their purchase. Thus, our direct customers are covered by a 30 Day Exchange/Return window from the date of delivery. *If you purchased from another vendor, see below.*
Due to the limited nature of our items and its replacement stock, we encourage everyone to inspect their items upon delivery, so that you can take advantage of available stock.
Damaged or defective items?
Sideshow’s items are hand crafted and painted, which can create small differences between each piece making them truly unique. While these variations are not considered flaws, items that arrive with production defects or those that have been damaged during packing and transit can be exchanged, based on stock availability, or returned for a refund.
In these cases, Sideshow will assist our collectors in returning the item at our expense. For our U.S. collectors, we will provide a pre-paid label, when applicable. For our international collectors, we will have other return options available based on your location.
Just changed your mind?
If you change your mind, that’s OK.
You can return your item for a refund of the item price, less any non-refundable deposits made and original shipping fees. The collector is responsible for return shipping costs. For US collectors, we may be able to provide a shipping label for your convenience. Any label costs will be deducted from your refund. For international collectors, our Returns team will advise you how to return your item based on location.
Once your item is received, refunds are typically processed within 5-7 business days. It can take up to 14 business days for the funds to post to the original payment method(s), depending on your financial institution.
*Did you buy your item from another vendor?
Please contact that vendor for assistance. If needed, your vendor will contact their Sideshow representative for further assistance with your concern.
Things you should know…
The collectible must be returned in the same condition it was sent to you. Yes, send back all figures, accessories, bases, original packaging, and outer shipping cartons. Incomplete product will delay exchanges or refunds.
Items that arrive with excessive damage due to improper repacking may be subject to 'damage fee', which is 10% of the product price. Email us if you need any tips on packing / shipping.
We cannot guarantee your exchange will have the same 'edition number', but we will try our best!
What isn’t covered?
- Shipping cartons (aka Brown Box): These cartons, whether self-shippers or large cartons, are made solely to shield the collectible from damage during transit.
- Graphic/color boxes: For both Sideshow and distributed products, we only have a small number of replacement color boxes. We reserve those for shipments that have seen severe damage (large holes, crushed sides, long tears, etc.) Boxes that see light wear and tear (minor bends, creases, dented corners) during transit will not be eligible for a new graphics box.
- Parts for sold out stock: We do not guarantee replacement parts / pieces for long sold out or archived items, regardless if you purchased from us oranother vendor.
Begin your Exchange / Return
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