Payment Method Policies

Payment Method Information:

All payment methods listed in your account must belong to the registered Sideshow account holder. The payment method information must be current and valid. The billing address in your account must match the billing address associated with the payment method.

To help keep you and your account secure, we can only accept a second party payment method if we receive an official authorization form completed by the actual card holder. 

Need to Update Your Info?

For detailed information on adding, editing, deleting, and updating payment methods in your account, please visit the  Managing Payment Methods article. For detailed information on adding, editing, deleting, and updating address information, please visit the Managing Addresses article. 

When is My Payment Method Charged?
Pre-Orders: You are billed when the product becomes available to ship. Note: Any Non-Refundable Deposit (NRD) due is charged immediately when you complete checkout. 

In-Stock: We attempt to charge your payment method immediately for all in-stock items. 

My Payment Method Declined

In-Stock: When a payment method declines, you will see a pop-up message with steps to resolve.

Pre-Order: When a payment method declines, we will notify you via e-mail. Sideshow will attempt to re-process the payment automatically 2 business days from the decline. You also have the option to re-process the payment prior to this date from your online account or in the e-mail notifying you of the decline.

If payment declines on the second attempt, the order will be automatically cancelled. You will receive a cancellation notification via e-mail, and any non-refundable deposit (NRD) processed will act as the cancellation fee. 

Re-Processing Payments
Sideshow will automatically re-process declined payments 2 business days from the decline date. It is the responsibility of the collector to ensure funds are available or to update the payment method prior to the date the payment will re-process. Sideshow is not be responsible for bank fees or overdrafts assessed due to additional attempts to process the payment method.

Pre-Authorizations

Some customers may see a $1.00 authorization on their card statement from 'GIP-Sideshowtoys' or 'GoInterpay.'

This pre-authorization you are seeing is the result of account maintenance. Our processor will occasionally initiate these pre-authorizations in order to ensure that the form of payment on file is valid.

Rest assured, your form of payment is not being charged and any pre-authorizations showing on your account will fall off in 1-2 business days.