How do I Cancel an Order?

How do I cancel an order?

Easy. Just login to your account, access the order details for the order you wish to cancel, and click "Cancel Item." 

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Once you click "Cancel Item," you'll receive the following prompt:
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Click "Cancel Item." 

That's it! 

Will I receive an e-mail notification confirming the cancellation?

Yes. 

Am I able to view cancelled orders in my account?

Yes. Cancelled orders will display in your Sideshow account. 

I received a notice that my order is going to process and ship. Can I still cancel? 

Maybe. Time is of the essence! Please call 805-214-2100, toll free 1-855-SIDESHOW, or use the live chat option. If the item is already in transit, it cannot be cancelled. 

I tried to cancel an order, but the option wasn't available from my account. 

Please call 805-214-2100 or toll free 1-855-SIDESHOW. 

Is there a fee to cancel an order? 

If the order required a non-refundable deposit, this deposit is kept as the cancellation fee. If the order did not require a non-refundable deposit, there is a flat $20 cancellation fee.