How do I cancel an order?
To cancel an existing order, log in to your account, access the order details for the order you wish to cancel, and click "Cancel Item."
Once you click "Cancel Item," you'll receive the following prompt:
Click "Cancel Item."
Will I receive an e-mail notification confirming the cancellation?
Am I able to view cancelled orders in my account?
Yes. Cancelled orders will display in your Sideshow account.
I received a notice that my order is going to process and ship. Can I still cancel?
Once an order has been processed and approved to ship, the option to cancel the order through your online account will no longer be available. In these cases, please call 805-214-2100, toll-free 1-855-SIDESHOW, or use the live chat option via our website and a Sideshow Support representative can assist you in attempting to cancel the order.
If the item is already in transit, it cannot be cancelled.
I tried to cancel an order, but the option wasn't available from my account.
Please call 805-214-2100, toll-free 1-855-SIDESHOW, or use the live chat option via our website.
Is there a fee to cancel an order?
If the order required a non-refundable deposit, this deposit is kept as the cancellation fee; however, if your order has experienced a delay and will be arriving later than expected, you may cancel your order through your online account and will receive a full refund including your non-refundable deposit.